What Connection Actually Sells Into Multi-Brand Restaurant Groups
Darden runs nine brands and 2,202 restaurants on one shared back-of-house infrastructure layer, with a tenth brand's worth of locations (Chuy's) still being folded in. Connection doesn't have a single flagship product for this vertical the way it might for a hospital system — the identity underneath is the same infrastructure-and-lifecycle positioning either way: devices, data center, managed operations, power, and security. Not the guest-facing ordering platform itself, which Darden already runs through Oracle and Infosys (see Darden, next).
LifecycleServer & Network Refresh
- Lifecycle and refresh services across the Dell, HPE, and Lenovo server lines — asset disposition, staged rollout, firmware/compliance baselining.
- Positioned to retire end-of-support hardware at newly acquired sites before it becomes an audit finding — exactly the profile of a freshly-bought restaurant chain arriving with its own aging stack.
Data CenterModern Infrastructure & Consolidation
- A dedicated Modern Infrastructure & Data Center practice covering hyperconverged infrastructure — Nutanix and VMware, including Cisco Compute HCI on Nutanix — plus cross-platform virtualization visibility.
- Disaster Recovery Design and DRaaS, plus Backup-as-a-Service — built for exactly the kind of newly-acquired-brand consolidation Darden is mid-way through with Chuy's.
- Colocation reach through partner Expedient for capacity that doesn't need to be built in-house.
Cybersecurity & ComplianceVendor-Risk-Ready Security
- Compliance services spanning PCI DSS — directly relevant to a company processing card payments across 2,200+ locations — plus broader vendor-risk and data-security assessments.
- Security Landscape Optimization — a vulnerability-and-strategy assessment built to feed a risk register, not just produce a PDF.
- 24×7 threat detection and response powered by Cisco XDR, built for a distributed, multi-brand attack surface.
Physical SecurityCameras & Loss Prevention
- Full camera catalog from Axis (410+ SKUs), Motorola (337+ SKUs), and Verkada — including AI-analytics models useful for back-of-house loss prevention and front-of-house safety alike.
- Verkada access-control hardware for unifying badge and camera events across a newly-integrated brand's locations.
MobilityRugged Devices & Fleet Lifecycle
- Zebra rugged mobile computers, scanners, and RFID — the class of hardware that sits behind inventory, receiving, and back-of-house operations at scale.
- OtterBox and UAG rugged cases across handheld devices, carried at the SKU level for fleet-wide standardization — relevant the moment a newly acquired brand's device fleet needs to be brought to a common standard.
PowerUptime Under Florida Weather
- APC (Schneider Electric) — AI-ready data center power, from rack UPS to facility-scale.
- Eaton — BladeUPS, PDU G4, and Intelligent Power Manager software for remote battery-health visibility at small sites without a truck roll; Tripp Lite by Eaton for edge/branch locations.
- Runs seasonal storm-preparedness content — Darden's Orlando HQ sits inland, but its restaurant footprint runs the length of Florida's coastline and the wider Gulf/Atlantic hurricane corridor.
Managed ServicesOutsourced Operations
- Managed Service Desk, contract IT staffing, and a 24×7 NOC — the standing operational layer underneath any of the above, sized for a company running thousands of physical locations rather than a handful of offices.
What Darden Is Actually Building Right Now
Darden is a $13.2B, 2,202-restaurant company with no founder or private-equity owner — a professionally managed public company where the live, budgeted activity is an acquisition integration, a procurement bureaucracy, and a board-level risk disclosure that just got rewritten.
Live M&AThe Chuy's Acquisition
- Completed an all-cash, ~$605M acquisition of Chuy's Holdings (101–103 restaurants across 15 states) in October 2024, at $37.50/share — a 40% premium and 10.3x EBITDA.
- Full leadership, deal terms, and IT-integration angle broken out on its own tab — 03 Chuy's Integration, next.
Confirmed StackOracle + Infosys Own the Digital Layer
- Core ERP runs on Oracle E-Business Suite (implemented 2021, sized in part to support the Cheddar's acquisition), with PeopleSoft for payroll and Oracle HFM/Demantra/GRC underneath.
- Guest-facing digital ordering runs on Oracle Commerce, implemented and supported by Infosys as systems integrator — CIO Chris Chang has publicly credited this partnership for guest and employee engagement. This lane is spoken for; don't lead here.
Procurement GateCoupa, APEX, FirstStrike
- Vendor onboarding and purchasing run through Coupa (procurement SaaS), APEX (vendor management), and FirstStrike (supplier onboarding), under SOX controls with penetration testing required for new integrations.
- In practical terms: Connection needs to be a registered, approved supplier in this pipeline before a purchase order can move, independent of relationship quality with any individual.
GovernanceA Board That Just Turned Over Two Seats
- Board Chair and CEO roles are deliberately split — Cynthia T. Jamison chairs the board independently of CEO Rick Cardenas.
- Lindsay L. Koren became SVP, General Counsel, Chief Compliance Officer & Corporate Secretary in February 2026, succeeding retiring Matthew Broad — a live moment for vendor-risk policy to get a fresh look.
Per Darden's own August 2026 proxy statement: total sales $13.21B (up 9.4% YoY), 4.5% same-restaurant sales growth, 43 net new restaurants opened, and $1.4B returned to shareholders through dividends and share repurchases in fiscal 2026. Separately, the FY2026 Form 10-K's risk-factor language was substantially reworded from the prior year to explicitly call out AI-related and supply-chain cybersecurity risk as a growing concern — a real, board-approved talking point for a security conversation, not a manufactured pitch.
The Chuy's Integration — The Deep Dive
Darden's most recent acquisition, and the one closest to a scoped, budgeted, time-boxed first deal: a named executive accountable for it, a hard synergy target, and 101–103 locations that all arrived on somebody else's network and POS stack.
LeadershipWho Actually Owns It
- Todd A. Burrowes, Group President & President, Chuy's — moved from running LongHorn Steakhouse (his role since 2015) into leading the Chuy's integration directly. He's the person accountable for the deliverable, not a central-IT staffer several layers removed from it.
- Chuy's own brand headquarters remains in Austin, TX for now — a second physical location outside Darden's Orlando core that any network or infrastructure scope needs to account for.
Deal TermsWhat Was Actually Bought
- All-cash, ~$605M enterprise value, $37.50/share — a 40% premium on Chuy's 60-day volume-weighted average price and 10.3x adjusted EBITDA.
- Announced July 17, 2024; shareholder-approved October 10, 2024; 101–103 restaurants across 15 states at close.
TargetsWhat Success Looks Like
- Darden has guided to ~$15M in pre-tax synergies by the end of fiscal 2026, against $50–55M in integration and acquisition-related costs.
- Darden has stated Chuy's has room to grow at roughly the 10% annual unit-growth rate it typically targets for its brands — this isn't a shrink-to-fit integration, it's a growth bet.
The IT RealityWhat Nobody's Pitched Yet
- Every one of those 101–103 locations arrived running whatever network, POS, and security stack Chuy's had before the deal — hardware and software Darden didn't choose and doesn't yet manage under its own standard.
- That's a live, recurring integration burden, not a one-time cleanup — and it repeats every time Darden makes its next acquisition (Cheddar's in 2017, Ruth's Chris in 2023, Chuy's in 2024 — the pattern says there will be another).
An enterprise-wide pitch to Darden's central IT organization competes with a 10-year CIO relationship and an active Infosys/Oracle engagement. A narrow, scoped proposal to bring 101–103 specific locations onto Darden's network, POS-adjacent hardware, and security standard — addressed to the Group President who is personally accountable for that integration's success — is a realistically sized first deal, not a company-wide RFP.
Group Presidents — And Where Connection Actually Fits
"IT at Darden" is really two different doors that look similar from outside: a 10-year-tenured central CIO organization with an entrenched systems-integrator relationship, and a set of Group Presidents who each run a distinct brand cluster with its own operational pain points and, evidently, room to bring in outside help when a deliverable is on the line.
Chris Chang has been SVP & CIO since April 2016 — a decade in the seat, with a named, working Infosys/Oracle Commerce partnership he's publicly credited for the company's digital engagement gains. That's not a leader actively reassessing vendors the way a newly-appointed CIO would be. Pitching a broad infrastructure overhaul at that door competes with an entrenched relationship. It doesn't mean central IT is irrelevant — any deal eventually needs Chang's team's sign-off on network and security standards — but it means Chang's org is the compliance gate, not the entry point.
Corporate ITThe Entrenched Side
- Chris Chang, SVP & CIO since 2016, owns IT, technology, and digital marketing company-wide. Came from Caesars Entertainment.
- Digital ordering and guest-facing commerce already run through Oracle Commerce with Infosys as systems integrator — a real, working relationship, not a gap.
Group PresidentsThe Real Openings
- Todd Burrowes runs the live Chuy's integration directly — see the deep dive, previous tab. The best first door in this entire dossier.
- M. John Martin, Group President since June 2025, runs the Specialty Restaurant Group — Capital Grille, Eddie V's, and Seasons 52 (44+74+31 = 149 units combined) — a smaller, higher-margin, more centrally-run cluster than Olive Garden or LongHorn. A plausible second, smaller pilot scope distinct from the Chuy's integration.
Lindsay L. Koren became SVP, General Counsel, Chief Compliance Officer & Corporate Secretary in February 2026, succeeding retiring Matthew Broad. New legal/compliance leadership commonly revisits vendor-risk criteria and approved-supplier terms — a conversation worth having with her office independent of any specific deal, to get Connection's security and compliance credentials pre-reviewed ahead of a live proposal moving through Coupa.
Who's in the Room — And Where They Actually Are
Todd Burrowes is the right first meeting — he owns the Chuy's integration deliverable directly — but budget sign-off, compliance clearance, and technical standards eventually touch the names below too.
| Name | Role | Location | What they optimize for | |
|---|---|---|---|---|
| Rick Cardenas | President & CEO | Orlando, FL | Started as a Red Lobster busser at 16; CFO 2016–2021, COO 2021–2022, CEO since May 2022. Long internal career — culturally inclined to stick with vendors he inherited unless given a specific reason not to. | darden.com/rick-cardenas |
| Cynthia T. Jamison | Independent Chair of the Board | Not publicly confirmed | Retired turnaround CFO; Chair and CEO roles are intentionally separate at Darden. Governance oversight, not a working vendor contact. | darden.com/board-of-directors |
| Rajesh (Raj) Vennam | SVP & CFO | Orlando, FL | Career Darden finance executive since 2003; CFO since Jan 2021. Budget sign-off sits here for anything crossing a brand-level threshold. | darden.com/raj-vennam |
| Chris Chang | SVP & Chief Information Officer | Orlando, FL | In the CIO seat since April 2016 — a decade. Owns IT, technology, and digital marketing. Entrenched Oracle/Infosys relationship; the compliance gate more than the entry point (see Group Presidents, previous tab). | darden.com/chris-chang |
| Lindsay L. Koren | SVP, General Counsel, Chief Compliance Officer & Corporate Secretary | Orlando, FL | New — Feb 2026 Replaced retiring Matthew Broad. A live moment for vendor-risk and approved-supplier criteria to get a fresh look. | investor.darden.com/governance |
| Sarah H. King | SVP & Chief People Officer | Orlando, FL | In role since Feb 2025. Owns HR-systems budget — a smaller, adjacent line if workforce technology ever comes up. | darden.com/executive-leadership |
| Todd A. Burrowes | Group President & President, Chuy's | Orlando, FL | Primary target Moved from running LongHorn Steakhouse to leading the Chuy's integration directly. Personally accountable for the deliverable this dossier's first ask is built around. | darden.com/executive-leadership |
| M. John Martin | Group President, Specialty Restaurant Group | Orlando, FL | Runs Capital Grille, Eddie V's, and Seasons 52 since June 2025 — a smaller, higher-margin cluster and a plausible second pilot scope. | darden.com/executive-leadership |
Unlike the Gerdau account, where three executives are genuinely Tampa-based, nobody in Darden's confirmed leadership or board appears to live or work in Tampa. Every corporate officer works from the Restaurant Support Center in Orlando — roughly 80–90 minutes from Tampa by car, not a shared commute. The board's eight non-employee directors have public backgrounds rooted elsewhere — Group 1 Automotive (Houston), the former Penn National Gaming CEO (Pennsylvania), the former Walmart U.S. CEO (Arkansas and multiple other boards), FULLBEAUTY Brands (New York), Mattel (California) — none of it pointing back to Tampa. Darden's own proxy statement, like nearly every public company's, doesn't disclose directors' personal residences, so this is checked against public professional backgrounds, not property records or social media. If a face-to-face matters more than any one person's home city, Orlando — not Tampa — is where this account actually lives.
No confirmed Darden executive speaking slot was found at any 2026–2027 restaurant-tech or restaurant-industry conference. Ranked by how actionable each real venue is:
- Florida Restaurant & Lodging Show — the best one by far. October 25–27, 2026, Orange County Convention Center, Orlando. It's Darden's own home city and the state's flagship restaurant/hospitality trade show — exactly the kind of event a multi-brand Orlando restaurant company would have a presence at, with no travel required for a local rep.
- ICR Conference — a major investor event in Darden's backyard. January 11–13, 2027, JW Marriott Orlando Grande Lakes. A leading investor conference for public and private companies; worth checking the presenting-company list once it's published for whether Vennam's IR team is on it.
- Restaurant Finance & Development Conference (RFDC). November 9–11, 2026, Wynn Las Vegas. The restaurant industry's dedicated finance event, ~4,000 attendees including CFOs from multi-unit public companies — requires travel, but the attendee caliber is exactly right.
- National Restaurant Association Show. May 22–25, 2027, Chicago. The largest industry trade show overall — good for brand-side contacts, requires travel, less IT-specific.
- MUFSO (Multi-Unit Foodservice Operators Conference). No confirmed 2026–2027 dates as of this research; historically an October, Dallas-based event for multi-unit restaurant leadership, produced by Nation's Restaurant News. Worth checking NRN's site directly for the current year before planning around it.
No golf tournament or gala tied to Darden or the Darden Foundation turned up anywhere public — this isn't a golf-and-charity-circuit relationship the way some accounts are. What is real and verifiable, straight from Darden's own community-impact page and its FY2026 proxy: the Darden Foundation is a major, sustained funder of hunger relief and food insecurity in Central Florida — Second Harvest Food Bank of Central Florida (20+ years, funds a Darden Foundation Community Kitchen, mobile food pantry, and Fresh Market program), Feeding America ($22.3M+ contributed since 2010, including a $2M grant for refrigerated trucks), the Darden Harvest food-donation program (six million pounds of food, roughly five million meals, per the proxy), Coalition for the Homeless of Central Florida ($1.25M in 2026 toward its Center for Women and Families), Heart of Florida United Way, and United Arts of Central Florida. A CSR-aligned gesture — sponsoring a volunteer shift or a matched donation tied to Second Harvest or Darden Harvest — is a more honest relationship-building angle here than inventing a golf outing that doesn't exist.
Connection: Who's on Our Side
Starting with the rep running the account, then who she'd loop in, and when.
The RepLorie Tomlinson — Twenty Years In
Lorie's path runs through three stops before Connection: Tech Data, where she started in channel sales; Insight, in business development; and six years at Hewlett Packard Enterprise — first as a Business Partner & Manager, then Enterprise Account Manager — before joining Connection on January 1, 2026.
That HPE stretch runs directly into this account: six years across storage, server, and disaster-recovery lines, plus Aruba, HPE's networking division. Those are exactly the categories underneath the data-center, network-refresh, and security topics below — Darden is Lorie's third major account build at Connection, after Tampa General Hospital and Gerdau North America, not her first swing at unfamiliar territory.
| Name | Role | Background | |
|---|---|---|---|
| Mickey Bland | President, Enterprise Solutions Group | Joined Connection in Nov. 2022 after ~24 years at Insight Enterprises, most recently SVP & GM of Major Accounts and Global Sales. Reports directly to CEO Tim McGrath — the executive sponsor sitting above the practice covering this account. | /in/mickey-bland |
The RACE Plan — Reach, Act, Convert, Engage
The operational sequence from a cold account to a standing infrastructure partner, keyed to what's actually true about Darden right now: a live, budgeted integration with a named owner, and a vendor-registration gate that has to be cleared regardless of how the relationship goes.
01 · ReachGet a Credible Reason in the Room
- Objective: Arrive already knowing the account, not as another reseller cold call.
- Do this: Open on the Chuy's integration and its named synergy target (Topic 01), not a product pitch. Time it around the Florida Restaurant & Lodging Show (Oct 25–27, 2026, Orlando) for a real, local reason to ask for time.
- Trigger: Burrowes is personally accountable for a deliverable with a hard deadline (end of FY2026 synergy target) — a real, dated pressure point, not a generic check-in.
- Avoid: Pitching Oracle Commerce, digital ordering, or anything in Infosys's lane. Confirmed dead end for a first meeting — don't burn the opening on the wrong ask.
02 · ActTurn the Open Into a Booked Call
- Objective: Convert the open into a discovery call with a low-friction, no-PO first ask already in hand.
- Do this: Send a one-page scope for a network/POS/security assessment of the Chuy's locations this week. Start the Coupa/APEX/FirstStrike vendor-registration process in parallel — don't wait for a verbal yes to begin it.
- Watch: Anything that needs central IT sign-off stalls unless Chris Chang's team is named as a joint reviewer up front (Topics 04, 11).
- Success metric: Call booked, assessment scope accepted, vendor-registration process started.
03 · ConvertTurn the Meeting Into a Signed Deal
- Objective: One committed next step out of the meeting, not twelve open threads.
- Do this: Bundle the Chuy's network/security assessment and device-fleet baseline as the first proposal, since they feed each other. Leave the Specialty Restaurant Group pitch, the vendor-risk conversation with Koren's office, and the fleet-wide device work as one-pagers for later.
- Watch: Nothing closes without Connection cleared in Coupa/APEX/FirstStrike — treat vendor registration as a hard gate, not paperwork to handle after the fact.
- Success metric: Signed SOW on the bundled Chuy's-scoped first deal.
04 · EngageBecome the Embedded Partner, Not a Vendor
- Objective: Win the second and third engagement before a competitor gets a first look.
- Do this: Expand from Chuy's into the Specialty Restaurant Group under M. John Martin, then fleet-wide device and network refresh. Separately, raise Connection's vendor-risk credentials with Lindsay Koren's office ahead of Darden's next acquisition — history says there will be one.
- Owner: Lorie, looping in Mickey Bland once the account carries multi-brand scope.
- Success metric: A standing MSA or recurring engagement spanning at least two brand groups — not one closed deal that goes quiet.
Twelve Business Ideas With Todd Burrowes
Written as one continuous discovery call, broken into twelve movements. Each opens with why it lands specifically at Darden, then a rehearsal script — not real quotes from either person, built from public information about the account.
Bringing Chuy's Onto Darden's Network & POS Standard
101–103 Chuy's locations arrived running whatever stack the prior company had. That's the single most concrete, budgeted, dated piece of work in this entire account.
Clearing the Vendor-Registration Gate Early
Darden runs Coupa, APEX, and FirstStrike for vendor onboarding under SOX controls. Getting registered is a prerequisite, not a formality — worth raising before it becomes the thing that stalls a signed deal.
Device Fleet Baseline for the Acquired Locations
Every acquired restaurant carries its own handheld, kitchen, and back-office device fleet — usually a mix of ages and vendors nobody has fully inventoried yet.
A Security Baseline Before Full Network Integration
Joining 101–103 unknown networks to Darden's core is a real risk window — the same pattern that shows up in every acquisition-driven security incident.
Loss Prevention & Camera Coverage at the New Locations
A newly acquired chain's camera and access-control fleet is rarely uniform — a direct, low-friction physical-security ask.
Storm-Ready Power Across a Florida-Wide Footprint
Orlando HQ is inland, but Darden's restaurant footprint runs the length of Florida's hurricane-exposed coastline — a real, recurring operational risk.
Getting Ahead of the Next Acquisition
Cheddar's in 2017, Ruth's Chris in 2023, Chuy's in 2024 — Darden has bought a new brand roughly every few years. There will likely be another one.
A Parallel Conversation: The Specialty Restaurant Group
Capital Grille, Eddie V's, and Seasons 52 are a smaller, higher-margin cluster under M. John Martin — a plausible second pilot once the Chuy's work is underway.
Vendor-Risk Credentials With the New General Counsel
Lindsay Koren became General Counsel in February 2026. New compliance leadership is a natural moment to get Connection's risk profile reviewed ahead of any deal moving through Coupa.
What Darden's Own FY2026 Risk Disclosure Already Flags
Darden's FY2026 10-K risk factors were rewritten to explicitly name AI and supply-chain cybersecurity risk — a board-approved talking point, not an invented pain point.
Server & Network Refresh Behind the Digital Layer
Oracle Commerce and Infosys own the guest-facing layer, but the servers and network underneath it are Darden's own hardware, aging on its own cycle.
Field & Delivery-Adjacent Mobility Hardware
Third-party delivery integration and curbside/to-go operations run on handheld and tablet hardware that takes real wear — a durable, repeatable device category.
The Close
Leave with one committed next step, not twelve open threads.
- This week: Send Todd a one-page pilot scope for the next batch of Chuy's locations (network, POS-adjacent hardware, security baseline) — copy Chris Chang's team for visibility.
- In parallel: Start Connection's registration in Darden's Coupa/APEX/FirstStrike vendor pipeline — don't wait for a verbal yes to begin it.
- On pilot success: Propose the device-fleet baseline and camera/access audit as a bundled follow-on, timed to the same site visits.
- Parallel track: Raise vendor-risk credentials with Lindsay Koren's office, and leave storm-power and the "next acquisition playbook" pitch as one-pagers for whenever the timing's right.
- Expansion track: Once Chuy's has a real track record, ask Todd for the introduction to M. John Martin's Specialty Restaurant Group — not before.
- Face-to-face: Target the Florida Restaurant & Lodging Show (Oct 25–27, 2026, Orlando) as the lowest-friction local touchpoint; watch for the ICR Conference presenting-company list (Jan 11–13, 2027, Orlando) for an investor-side opening.
Sources
- Connection — Modern Infrastructure & Data Center Solutions
- Connection — Disaster Recovery Services
- Connection — Cybersecurity Services
- Connection — APC Product Showcase
- Connection — Storm Season UPS Prep
- Connection IR — Mickey Bland Joins as President, Enterprise Solutions
- Darden DEF 14A, filed Aug 10, 2026 (board, ownership, NEO tables)
- Darden IR — Fiscal 2026 Q3 Results
- Darden IR — Completes Acquisition of Chuy's Holdings
- PR Newswire — Darden to Acquire Chuy's for ~$605M
- Darden — Rick Cardenas Bio
- Darden — Raj Vennam Bio
- Darden — Chris Chang Bio
- Darden — Board of Directors
- (Cross-reference, unrelated account) — used to confirm search-hallucination pattern check method
- Infosys — Client Case Study, Digital Transformation at Darden Restaurants
- AppsRunTheWorld — Darden Technographic Profile (Oracle EBS, PeopleSoft, Coupa, APEX, FirstStrike)
- Board Cybersecurity — Cybersecurity Disclosure Tracker (methodology cross-reference)
- Darden — Making a Difference in Our Hometown (community/giving-back page)
- Florida Restaurant & Lodging Show — Event Info (Oct 25–27, 2026, Orlando)
- ICR Conference — Event Info (Jan 11–13, 2027, Orlando)
- Restaurant Finance & Development Conference (RFDC) — Nov 9–11, 2026, Las Vegas
- National Restaurant Association Show — May 22–25, 2027, Chicago
- Nation's Restaurant News — MUFSO Homepage (dates unconfirmed at research time)